Comments & Suggestions
We always try to provide the best services possible. We want to know if you are unhappy with any aspect of the service we provide.
We welcome formal or informal comments which can be made to any member of staff. If you wish to make a formal complaint, please telephone or write to our practice manager.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.
Complaints, Comments, Suggestions Leaflet