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Aghalee Surgery8a Lurgan RoadAghalee BT67 0DDReception.Z00475@gp.hscni.net, Tel: 028 9265 1033
Self Care and Self referral
Below are some helpful tips to improve your own physical and mental health, as well as information on self-referral to services such as maternity and physiotherapy.
COVID 19 Testing
NHS Website- A-Z of Condtions and Medications
Patient- Symptom Checker
Stop Smoking Advice
Self referral to Physio- Southern Trust/Craigavon
Self referral to Physio- Southeast Trust/Lagan Valley
Antenatal Self Referral- Southern Trust
Antenatal Self Referral- South East Trust
Advice on self care for children-
Caring for children with a cough
When Should I Worry?
Sexual Health NI- advice on relationships, contraception and STI's
Minding Your Head
The Recovery College
Samaritans- 116 123
Lifeline- 0808 808 8000
Singing For The Brain
Chronic Disease Support-
We are now operating a TELEPHONE FIRST TRIAGE system. If you need medical advice we would ask that you phone the surgery between 8.30am and 6.00pm, but ideally as early in the day as possible.
The receptionist will take your details and arrange a call with the GP. However, to assist the GP in prioritising calls we will ask you to give a short message on the nature of your medical complaint.
If the surgery is very busy we may only be accepting urgent calls later in the day, this is why it is important to call early in the day and also to give a short summary of your problem.
We appreciate your continued cooperation in this.
WHY DOES THE RECEPTIONIST NEED TO ASK WHAT IS WRONG WITH YOU?
We are now operating a telephone triage first system rather than booking a home visit directly. Home visits are usually only available to elderly housebound patients.
If you feel you or your relative may need a home visit please phone before 11am to enable the doctors the doctor to contact you early. If you can give as much information as possible about your medical condition, it will allow the doctors to judge the urgency of the call. The doctor will then call back and discuss the problem. It may be that the doctor decides to manage the problem remotely or arrange further investigations prior to a visit.
Please wait at least four working days before ringing for the results of routine blood tests. Please call between 2pm & 5.00pm (except on Wednesdays, when we close at 12 noon) to enquire about your test results, as our reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate, unless that person has given prior permission for the release of this data, or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with a doctor if your are advised to do so.
To obtain telephone advice, it is best to contact the surgery between 9am and 10am.
The reception staff will take details and a doctor or nurse will return your call.
Aghalee Surgery operates a triage service. If you feel the problem is urgent you can discuss this with the doctor. This may result in a prescription being issued or blood tests/investigations being arranged. If the triage doctor considers it appropriate, a GP appointment will be offered. When making such a call to the surgery it is important to remember to do so as early in the day as is possible.
During times of increased demand, the GP may advise the receptionist that urgent matters only will be dealt with by the triage doctor.
If urgent medical advice is required please make this clear to reception staff.
Please wait at least four days before ringing for the results of a routine blood test.
Your medical information will not be given to another person unless we have your permission to do so.