We are now operating a TELEPHONE FIRST TRIAGE system. If you need medical advice we would ask that you phone the surgery between 8.30am and 6.00pm, but ideally as early in the day as possible.
The receptionist will take your details and arrange a call with the GP. However, to assist the GP in prioritising calls we will ask you to give a short message on the nature of your medical complaint.
If the surgery is very busy we may only be accepting urgent calls later in the day, this is why it is important to call early in the day and also to give a short summary of your problem.
**Please note all telephone calls are recorded**
We appreciate your continued cooperation in this.
WHY DOES THE RECEPTIONIST NEED TO ASK WHAT IS WRONG WITH YOU?